Quality Products, Strong Partnerships and Comprehensive Support

At Zumias, we are committed to providing excellent customer service and support at everystep of the way. Our dedicated team is here to assist you with any questions or issues you may have, and to ensure that your experience with us is seamless and hassle-free. We understand that our clients rely on us for the best possible products and solutions, and we strive to exceed their expectations in every way. 

We differentiate ourselves from the competition by following strict ISO specified procedures to ensure the highest quality in all of our products, and by being granted ISO 13485 certification for our quality managementsystem. This demonstrates our commitment to producing the best possible products and delivering exceptional service to our clients. 

The process of placing an order with Zumias is simple and straight forward. On this page you can find a step-by-step outline of what you can expect whenworking with us. 

The Zumias Journey


A short summary of the contact process.

Manufacturing & Shipping

We manufacture and ship your product with care and precision.

Follow up

At Zumias the process does not end with delivery. We pride ourself with the aftercare of our clients.
Our Unique Approach

Contact Phase

Initial Contact

Contact us to discuss your specific needs and request a quote. A representative from Zumias will schedule an appointment with you to understand your exact needs and preferences


During the appointment, we will work with you to define clear objectives and determine the desired materials, finishings, weight, and other specifications based on the function of the instruments. We will also consider your budget and any other constraints or considerations.


We will use our extensive knowledge of stainless steel instrument manufacturing to recommend the best options for you, and to ensure that your instruments meet your exact specifications and requirements.


We will work with you to design the laser engraving and packaging of the instruments to your specifications. This includes selecting the best materials and techniques to ensure that the laser engraving is durable and long-lasting, and designing custom packaging to protect the instruments during shipping and handling.


Once the details of the order have been finalized, we will provide you with a quote for your review and confirmation. This quote will include detailed information about the materials, finishings, weight, and other specifications of the instruments, as well as the cost of the laser engraving and packaging.
Our Unique Approach

Manufacturing & Shipping Phase


Our team will begin the manufacturing process using the most technically advanced machines and techniques available. This includes using state-of-the-art equipment to precision cut, shape, and finish the instruments, and hand sharpening of the instruments to ensure the best possible results.Our process is designed to deliver the highest quality instruments, and we are confident that you will be impressed with the results.

Regular Updates

During the manufacturing process, we will keep you updated on the progress of your order and address any questions or concerns you may have.

Quality Control

Once the instruments are completed, they will undergo rigorous quality control checks to ensure that they meet our high standards. Our certified quality control procedures ensure that all of our instruments are of the highest quality and meet the requirements and specifications agreed upon with our clients.

Laser Etching

Upon successful completion of quality control, the instruments will be laser etched with the agreed-upon design and carefully packaged to ensure that they arrive in pristine condition.


The instruments will then be shipped to you according to the agreed upon delivery schedule. We will provide you with tracking information so that you can monitor the progress of your shipment.
Our Unique Approach

Follow Up Phase

Instrument Inspection

Upon receipt of the instruments, we encourage you to carefully inspect them to ensure that they meet your expectations. If you have any issues or concerns, please do not hesitate to contact us. We are always here to help and to ensure that your experience with Zumias is exceptional.


We encourage you to contact us anytime you have a question or concern about your instruments, or if you need assistance with anything related to your order. We are committed to building long-term relationships with our clients, and to being a trusted partner in the pursuit of better patient outcomes.

Any Questions? Contact us!